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Job Details

Estimator

Company name
Team Gillman Group

Location
Houston, TX

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Collision Center Estimator/Foreman

Team Gillman Group

in

Houston

TX

USA

Collision Center Estimator/Foreman – Auto Dealership

Accuracy, honesty, and attention to detail; if you have these qualities AND want to make a great living putting them to use; then our dealership has an opportunity for you. We are looking for an individual who can be our Body Shop’s estimator/foreman, you will work with some of the best collision center managers and technicians in the business to ensure that repairs are estimated properly and delivered as promised. Our goal is to always exceed expectations.

Prior experience as an estimator or in a customer service role and/or foreman in a body shop is preferred.

Job Responsibilities

Prepare honest, accurate and complete damage estimates for customers

Inspect damaged vehicles thoroughly using standard written procedures

Estimate repair costs and the anticipated time needed to complete them

Monitor repairs as they are made and track costs, labor and materials

Ensure that all work meets quality standards

Provide exceptional customer service and follow-up

Coordinate and communicate actions within the dealership and the collision center

Professional Attributes

Demonstrated ability to work professionally and courteously with customers

A people-focused mindset and a passion for providing great customer service

Proficiency with multiline phone systems and computers

Ability to work in a fast-paced work environment

Strong organizational and time management skills

Professional appearance and strong work ethic

Must be able to communicate clearly and effectively in English

Oversee the quality, timeliness and manner in which repair services are performed and delivered

Help in creating a cohesive team with a positive attitude

Help monitor the performance of technicians

Help direct and schedule activities of technicians

Help schedule repair work and assign it to technicians with matching skill levels

Help ensure that repairs are assigned to technicians in a consistently objective manner

Provide technical support for, and assist technicians as needed

Help ensure that all repair work is done correctly and in an acceptable time frame

Coordinate resolution of customer complaints keeping customer satisfaction and department profitability in mind

Comply with and enforce all Safety policies and procedures at all times

Perform other duties as assigned

Qualifications

Minimum of 2 years’ experience in an auto body repair facility

Working knowledge of body repair methods

Excellent communication, and problem-solving skills including the ability to maintain composure under stress

Strong leadership and motivational skills

Strong organizational, multi-tasking and time management skills to meet changing deadlines in a fast-paced environment

Professional and dependable

Safety and customer service focused

Strong computer and internet skills

Experience with CCC1 and working with insurance DRP a plus

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Full health benefits (medical, dental & vision)

Company Paid Life Insurance

VAC & Holiday Pay

401k Retirement savings plan with company match

Employee discounts

Drug Free Work Environment

Equal Opportunity Employer

About Our Dealership

(Team Gillman)

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda and Subaru. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.

Company info

Team Gillman Group

Company Profile

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